Retail Store Manager

About the role

The successful candidate will lead Article's first retail location in the United States, a 7,000 square foot store located at 2299 Alameda St, San Francisco. The role involves managing the store's financial health, driving revenue, and building a high-energy culture of excitement and engagement.

Responsibilities

• Responsible for your store's financial health and profitability, driving revenue and exceeding targets
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability
• Develop the required business acumen to analyze results and plan & execute for improvement
• Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising
• Provide an exceptional customer experience and role model service expectations
• Create effective succession, recruiting hiring and training plans
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
• Develop a strong knowledge of the Article product range
• Handle escalated customer concerns and follow up with positive results
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition

Requirements

• Valid passport and ability to travel within the US and Canada
• Likely authorized to work in the United States
• Completion of a criminal background check

Qualifications

• An Operator Who Builds, Not Just Runs: 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail
• Strong financial acumen: understanding margin, labor efficiency, inventory turnover, and using data to drive decisions
• Ability to diagnose and correct performance gaps quickly
• Prioritizes ruthlessly when resources are limited and adapts quickly when plans change
• A Leader Who Develops People: builds high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability
• Handles underperformance and conflict directly, fairly, and without drama
• Communicates openly and keeps the team aligned with store goals, especially through the uncertainty of a new opening
• Empowers the team to take ownership rather than creating dependency on you
• Energetic and curious about design trends, cares about the product, and brings that enthusiasm into every customer conversation
• Understands that great service and a healthy P&L aren't in conflict. They're interdependent

Skills

• Financial acumen
• Leadership skills
• Customer service
• People management
• Visual merchandising
• Team building

Benefits

• 4% 401K matched contributions
• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)
• Total Health: Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance
• 45% discount on our entire product range (15% for friends and family)

Pay

$100,000 - $120,000 / year

Schedule

Open 7 days per week, 10 am - 7 pm