Retail Store Management Trainee - 2989

Responsibilities

• Facilitates a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Provides exceptional Leadership by directing daily operations, talent management, training, team building and oversight of employee development.
• Recruits top talent, sourcing candidates through company-prescribed channels.
• Opens and closes store, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administers processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, bank deposits and FSC reporting.
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions.
• Evaluates store financial statements and drives profitability through communication and goal setting.
• Safeguards operating standards meeting or exceeding FirstCash standards.
• Maintains loan qualification and buy processes to ensure value and integrity of all loans issued.
• Completes assigned tasks and training for self-development as requested.
• Communicates clearly and precisely to employees to ensure that they understand store mission and profit objectives.
• Remains up to date on product knowledge.
• Promotes the store and supports new customer acquisition using internal and external marketing tools.

Qualifications

• High School Diploma or GED (or equivalent experience).
• Minimum 18 years of age (WA only: Minimum 21 years of age).
• Demonstrated ability to effectively supervise others.
• Previous people management experience - minimum 1 year.
• Entrepreneurial spirit.
• Strong desire to work, serve customers and work with people; team oriented.
• Ability to multi-task in a fast-paced environment.
• Cash handling experience required.
• High energy sales personality with knowledge of jewelry and general merchandise.
• Detail oriented with strong organizational skills.
• Solid written and verbal communication skills.
• Analytical skills.
• Excellent work ethic and strong business sense.
• Computer literate and able to use common office machines.
• Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.