Retail Store LP Customer Service Associate II

Job Description

Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store.
Acts as a visual deterrent to prevent potential loss/dishonesty.
Reviews and understands the Store Emergency Response Guide.
Wears a complete Company approved uniform including a Body Worn Camera.
Greet customers appropriately, demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
Observes and reports any suspicious behavior or critical incidents to LP or store management.
Performs a closing safety sweep of the store with a member of management.
Adheres to all Company Policy and Procedure.
Documents required incidents in AIIM Case Management.

Qualifications

Performs other duties as assigned.

Who We Are Looking For

You! Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Contact

TJX representatives for more information.

About the Role

TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Schedule

Starting pay range: $13.30 to $18.60 per hour.

Pay

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.