Retail Store Lead - Creation Station

About the Role

Intuit Dome is seeking a highly motivated retail professional with a strong emphasis on Creation Station—the LA Clippers’ signature customization experience inside the Retail Flagship store. This role focuses on personalized jerseys, laser-engraved basketballs, and customized hats and gear, leading and elevating the in-store experience across the LA Clippers’ Retail Flagship store and In-Arena retail locations. The ideal candidate will have a background in retail leadership, a passion for hands-on craftsmanship and customization, a love for live sports, and a track record of driving team performance and sales in a fast-paced retail environment.

This is a part-time seasonal position for the 2026-27 NBA season based at Intuit Dome in Inglewood, CA. The candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high-profile events and NBA games.

Responsibilities

• Assist Senior Leadership with managing the Retail Flagship and In-Arena retail locations, serving as a floor leader who drives both team performance and day-to-day retail operations, with a focus on leading Creation Station.
• Serve as the on-floor expert for Creation Station, guiding fans through jersey customization, basketball laser engraving, hat patching, and other personalization services from concept to finished product.
• Operate and maintain Creation Station's customization equipment, including laser engraving and heat-press/patch tools, troubleshooting issues and ensuring machines are ready for every shift.
• Supervise, train, and coach retail teammates in customer service, product knowledge, sales techniques, and Creation Station customization standards.
• Oversee product flow from receiving to the sales floor, ensuring back stock and Creation Station supplies (patches, blanks, engraving stock, and consumables) are organized, labeled, and accessible.
• Maintain proper inventory levels and ensure restocking is completed in a timely manner to keep the floor and station shoppable and fully stocked.
• Drive sales through customer engagement, suggestive selling, and product knowledge; monitor Creation Station and overall floor presentation throughout each shift, upholding quality standards on every custom piece before it reaches the fan.

Requirements

• Retail experience required; experience with personalization, embroidery, engraving, printing, or a similar hands-on craft preferred.
• Customer service and team leadership experience in a retail environment.
• Experience, comfort, and confidence operating technical equipment (laser engravers, heat presses, or similar tools), with a strong eye for precision and quality control.
• Ability to translate a fan’s vision into a finished, on-brand custom product with consistency and care while keeping the broader sales floor running smoothly.
• Ability to think strategically, problem-solve, and multi-task in a fast-paced retail environment.
• Ability to work independently and take initiative while collaborating effectively within a team and across departments.
• Ability to communicate clearly and enthusiastically with fans, teammates, and leadership, both verbally and in writing.
• Bachelor’s degree preferred.

Essential Functions

• Ability to lift/move boxes, fixtures, and props weighing up to 50 lbs.
• Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts.
• Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties.
• Ability to ascend and descend stairs and work safely at various heights, including the top of stairways, when required.
• Ability to work in confined or enclosed spaces, including elevators, when required.
• Ability to move throughout the venue quickly and safely during events.
• Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.
• Ability to work in both indoor and outdoor environments, including exposure to varying weather conditions (heat, cold, rain, wind, humidity, and direct sunlight).
• Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.
• Ability to work in crowded environments with frequent interaction with guests and team members.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.

About Intuit Dome

Opened in August 2024, Intuit Dome is the new home of the LA Clippers and hosts hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome redefines fans’ expectations for live experiences and changes the music landscape in Los Angeles. Host of the 2026 NBA All-Star game and Olympic Basketball in 2028, Intuit Dome spans over 1 million square feet and features the team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza, and a double-sided Halo Board composed of more than an acre of LED.

Pay

$25.00 per hour. The role is classified as non-exempt.