Retail Store Chocolate Advisor

About the role

At Lindt USA, you will join a team that believes in your ability to create a positive and engaging in-store experience for our customers. As a Chocolate Advisor, you will play an integral part in delivering a premium experience to our customers across Lindt Chocolate Shops in the U.S. This role is ideal for a chocolate enthusiast who is passionate about the Lindt brand and committed to driving customer satisfaction.

Responsibilities

• Sales:
  • Contribute to achieving or exceeding weekly, monthly, and annual sales plans by providing exceptional customer service, product knowledge, and Lindt-specific selling skills.
  • Meet or exceed individual sales goals such as Average Daily Sales (ADS), conversion rates, and other key performance indicators.
  • Model Lindt standards through daily activities, including adhering to dress code, up-selling, and maintaining a sales-focused approach.
  • Promote current marketing programs and utilize company-provided resources to optimize selling activity.
  • Monitor and escalate customer or product issues to management in a timely and professional manner.
• Operational Controls:
  • Take ownership of and actively participate in ensuring operational standards and controls are consistently adhered to.
  • Manage cash handling, paperwork, vendor logs, and policies and procedures.
  • Initiate restocking of shelves, monitor date codes and pricing, and perform store maintenance and cleaning as directed.
  • Maintain store cleanliness and comply with all Quality Assurance policies and procedures.

Requirements

• Skills & Knowledge:
  • Ability to interact positively with customers.
  • Basic math and/or accounting skills.
  • Ability to take direction and execute work effectively.
• Experience:
  • Prior retail experience, preferably in a specialty retail environment.
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
  • Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• Education: High School Graduate or equivalent.
• Other Requirements: Must be available to work nights, weekends (Saturday and Sunday), and holidays.

Pay

$15.00 - $16.00 per hour.