Retail Store Chocolate Advisor
About the role
Lindt is a global fast-growing consumer goods company, enchanting the world with premium chocolate. Driven by a passion for excellence, Lindt goes the extra mile to ensure every Lindt experience is exceptional. The company’s culture is defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive success.
Position Purpose: Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will join a team that believes in you and your abilities to create a positive and engaging in‑store experience for customers. With Lindt Chocolate Shops across the U.S., retail teams play an integral part in delivering a premium experience. It takes a positive, highly engaged, self‑starter to satisfy customers with every interaction. It is this passion for Lindt, knowledge of our product, and commitment to our brand that keeps customers coming back time and again.
Responsibilities
- Sales: Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
- Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
- Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
- Model Lindt standards through everyday activities such as dress code, up‑selling and sales focus.
- Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
- Monitor and escalate customer or product issues to management in a timely and professional manner.
- Operational Controls: As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
- Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
- Take initiative to re‑stock shelves as needed, monitoring date codes and pricing
- Perform store maintenance & cleaning as directed; maintain store cleanliness
- Comply with all Quality Assurance policies & procedures