Retail Store Associate
This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Associates promptly resolve customer concerns, ensure maximum satisfaction, and stay up-to-date with product features while maintaining the store’s high visual standards. The role focuses on delivering excellent customer service while consistently meeting the store’s sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Qualifications
- High School diploma or GED (preferred)
- At least one (1) year of experience working in a delivery, retail, or customer service position (preferred)
- Previous work experience selling paint and paint-related products (preferred)
- Previous work experience operating tinting and mixing equipment (preferred)
- Ability to read, write, comprehend, and communicate in more than one language (preferred)
- Ability to read, write, comprehend, and communicate in Spanish (preferred)
Benefits
- Health benefits, including prescription savings and virtual physician visits
- Retirement and saving benefits
- Generous time away from work package, including vacation, holidays, and military leave
For more information about our benefits, visit http://www.myswbenefits.com/.
Pay
Starting at $16.40 per hour.
Schedule
Part-time.
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion help us live this purpose and achieve great results for customers and our business.
Sherwin-Williams invests in its people through stability, growth, and opportunities to learn, develop new skills, and grow contributions. We offer rewards, benefits, and flexibility to enhance well-being, career development, and connection with an inclusive team committed to our communities.
This role is located at Store #3397: 2950 Ogden Ave. Suite 105, Lisle, IL 60532.
The Company conducts a criminal history review to protect its business, customers, staff, and the public due to the role’s access to cash, payment methods, personal information, merchandise, and contact with customers, including minors.