Retail Store Assistant Manager

About the role

We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

Responsibilities

• Affords oversight of a retail store and sets the standard for providing exceptional customer service while training and motivating staff
• Creates a superior shopping experience for customers
• Affords assistance in managing store staff job results by recruiting, training, managing, coaching, counseling and disciplining employees; and planning, monitoring, and appraising employee work performance
• Affords assistance in overseeing the functions of the store
• Strategizes sales and marketing plans to build revenue opportunities
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Affords assistance with management store success and operations by scheduling and assigning employees; following up on work results
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

Qualifications

• Self-motivated, self-starter with ability to generate desired outcomes with little supervision
• Keen understanding of the importance of Customer Service – these are keystones of the Peter Millar experience and the retail environment we serve
• Excellent PR skills
• Positive attitude, great enthusiasm and superior work flexibility
• Ability to thoroughly analyze and take action on specific sales reporting
• Effective verbal and written communication skills
• Ability to stand/stoop/bend/walk 8-10 hours during shift
• Ability to lift up to 20 pounds periodically

Pay

This role offers a starting salary of $90,000 annually, plus eligibility for a manager bonus based on experience.