Retail Store Assistant Manager

About the role

We are seeking a professional and dynamic full‑time Assistant Manager for our Ft. Worth, TX location. The Assistant Manager will work closely with the Store Manager to drive sales, ensure compliance with company policies, and lead a strong sales team while delivering exceptional customer service.

Responsibilities

• Deliver and ensure compliance with all PWM required sales and operational policies and initiatives.
• Support company expectations and lead by example to achieve sales and profitability through sales generation, customer service, expense control, visual presentation, and inventory management.
• Partner with the Store Manager to develop business and marketing strategies that increase store sales and profitability.
• Provide leadership, training, and development; retain strong sales teams, give positive feedback and coaching, redirect, retrain, and manage performance.
• Control expenses through promotional and pricing compliance, loss prevention, employee retention, and adherence to general store expense budgets.
• Maintain consistent written and verbal communication with the Store Manager, Area Manager, and other departmental groups regarding store performance.
• Comply with all company policies and procedures and ensure store team compliance.
• Perform other tasks as assigned.

Job Expectations

• Effective verbal and written communication skills.
• Support the Store Manager in planning, organizing, delegating, evaluating, and providing feedback.
• Effective problem‑solving skills and ability to meet deadlines when the manager is not present.
• Understand and drive store statistical performance, including UPT, ADS, and conversion.
• Proven ability to communicate effectively with store employees, management, and customers.
• Excellent listening and writing skills.
• Strong leadership skills; maintain calm and poise in stressful situations.
• Solution‑oriented approach, bringing challenges to a positive conclusion.
• Identify root causes and partner with the Store Manager to find solutions.

Qualifications

• 5 years retail sales and customer service experience, including a minimum of 2 years in store supervision.
• 2 years of higher education or equivalent training preferred, not required.
• Must practice effective verbal and written communication skills.
• Self‑motivated and able to work with minimal supervision.

System Qualifications

• Proficiency with Microsoft Office, including Excel, Publisher, and Word.
• Experience with retail inventory software and order processing systems.
• Understanding of POS systems and other software used by the stores.

Physical Requirements

• Flexible schedule with nights and weekend shifts per scheduling guidelines.
• Ability to communicate in a fast, ever‑changing environment.
• Physical dexterity and stamina to reach and lift for visual presentations and store set‑up.
• Ability to lift up to 40 lb.
• Reaching arms overhead, ladder use, computer operation, continuous standing and walking, hand coordination, telephone use, speaking, reading, and writing.

Benefits

• Generous employee discount (50 % off products).
• Competitive compensation with paid time off, benefits, and 401(k) company match for eligible employees.
• Collaborative team environment where ideas are valued.
• Opportunities for professional growth and leadership development.

Schedule

Flexible schedule with varying hours, including holidays, nights, and weekends as needed.