Retail Store Assistant Manager

About the role

We are in business to save our home planet: You support a consistent message of activism and inclusivity and drive engagement.

Responsibilities

• Support a consistent message of activism and inclusivity and drive engagement.
• Inspire your team to live Patagonia’s purpose, both in the store and in the community.
• Deliver best-in-class service by centering the customer in everything we do.
• Ensure Team Members have access to all tools and resources to provide that same level of service.
• Spend a significant amount of time on the sales floor and make every effort across Patagonia's channels to assist customers.
• Participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partner with local non-profits by engaging in the grants and donations processes and inspire and encourage customers and your colleagues to get involved.
• As part of the leadership team, assist in the hiring of people who pursue interests that are related to our products and philosophy.
• Assist in the training of fellow employees and support their development through coaching and feedback.
• Use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions.
• Advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
• Commitment to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers.
• Process shipments, support physical inventory, and restock the sales floor.
• Absolutely ensure the team does returns/sales accurately for inventory purposes.
• Listen to and support the needs of the store's Visual Team while maintaining our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.
• Participate and encourage team participation in our Retail Marketing Program by helping in event production and execution and bringing forth ideas for engaging your community.
• Practice and support team members in security measures that help prevent theft and understand how to handle safety situations.
• Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
• Commit to creating a work environment that is supportive, positive, respectful, and free from harassment.
• Work with the leadership team and engage in company directives with a team mentality to support the company and personal goals of the team while being open, feedback driven and ensure accountability.
• Strategize to meet expense and profits goals for the store.
• Open/close, help with schedule, payroll, staff meetings, and all store operations and connect with departments like IT and Order Management.
• Ensure accuracy in all POS operations by completing all register and scenario training.
• Consistently execute all duties of retail team leaders and Customer Experience Guide alongside the team.

Qualifications

• Experience managing a team of people and a passion for growing/developing employees, instilling consistent engagement, ensuring accountability, and creating an environment of collaboration.
• Ability to work flexibly and collaboratively as a leader and team member.
• Ability to recognize, understand, and influence emotions of others. Can provide consistency in performance and demeanor.
• Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot and encourage team engagement when things change.
• Effective communication skills, both written and verbal. Can adjust communication with all team members and leadership and documents all coaching and feedback moments.
• Proactive organizational skills and eye for detail and accuracy. Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Able to support leadership in performance management, conflict situations, and de-escalation in a timely manner and with minimum noise. Knows when to reach out for support and assistant and can document clearly and professionally while supporting the team doing the same.
• Helpful and courteous approach to solving problems. Can efficiently identify, determine root causes, and propose and implement solutions. Ability to make sound judgement calls in the absence of the Retail Store General Manager.
• Able to stand/walk for extended periods of time with working shifts up to 8 hours per day. Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising. Continually able to walk up and down a staircase carrying boxes, products, and other necessary items. Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean. Able to safely lift up to 55 pounds. Comfortable climbing ladders.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.