Retail Store Assistant Manager

Sales

In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement. Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).

Quantifiably articulate overall store metrics and performance. Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.

Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.

Staff Development

Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.

Absolutely assist with recruiting qualified individuals for open positions.

Proactively and effectively network to provide viable candidates for the store and district.

Help to train staff to company standards, ensuring daily operations and sales are achieved.

Aid in training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.

Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.

Operational Controls

In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.

Inventory Control/Shrink.

Cash Management (POS, paperwork, logs, Policies & Procedures).

Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).

Payroll/Labor Management.

Compliance with specific store scheduling templates that are designed to meet the needs of the business.

Expense Control (sampling, damages, supplies, etc.).

Follow company directives in a timely and accurate manner.

Comply with all quality assurance Policies & Procedures.

Qualifications & Requirements

Skills & Knowledge: Proven sales background

Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.

Proven success in supervisory role, preferably in a specialty retail environment

Basic math and/or accounting skills

Experience: 1+ Years of prior Retail Management experience -- preferably in a premium specialty environment

Prior experience with computerized POS system

Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds

Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education: High School Diploma or equivalent required.

Other Requirements: Must be available to work nights, weekends (Saturday and Sundays) and Holidays