Retail Specialist - Roland

About the role

Join Roland’s flagship retail experience in New York City, where music meets innovation. As a Retail Specialist, you’ll help shape the culture, customer experience, and future of Roland’s direct retail vision.

Schedule & Location

Part-time, 28 hours per week; open availability required Monday-Sunday
Based at 414 W 14th Street, New York, NY 10014

What’s In It For You

• Competitive Pay: $24.00 per hour
• Paid product training and ongoing professional development
• Access to company products and the broader music technology ecosystem
• Financial Security: W2 employment, biweekly pay, direct deposit, 401(k) with company match
• Work-Life Balance: Paid time off

Key Responsibilities

• Sales and Customer Experience
• Product Demonstration and Education
• In-Store Experience and Merchandising
• Reporting and Operations

What’s Required

• 2 to 3 years of experience in retail sales, music retail, or a related customer-facing role
• Demonstrated knowledge of musical instruments and music technology, particularly within Roland’s product ecosystem
• Experience as a musician, producer, DJ, sound engineer, or music educator is strongly preferred

Skills and Attributes

• Exceptional interpersonal and communication skills
• Consultative customer-first approach to sales with a track record of meeting or exceeding targets
• Strong product demonstration skills and the confidence to perform in a live retail environment
• Ability to work collaboratively with a team while also taking individual ownership of results
• Organized, reliable, and detail-oriented with strong time-management skills
• Comfortable using CRM systems and digital reporting tools
• Access to a reliable smart device for reporting and communication

Physical Requirements

• Ability to stand, walk, and move throughout the store for extended periods in a fast-paced environment
• Frequent physical tasks including bending, kneeling, crouching, reaching, and safely climbing ladders or step stools
• Capable of lifting, carrying, pushing, and pulling merchandise and equipment up to 50 lbs (with or without assistance)
• Uses manual dexterity and visual acuity to operate POS systems, handheld devices, and read labels, screens, and store materials
• Navigates crowded sales floors/stockrooms and moves carts, racks, and equipment as needed
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions

Who We Are

Roland’s NYC Team is guided by four core behaviors that define how we show up for every customer, every day:

• Inspire: Share your genuine enthusiasm for music and technology. Let your passion be contagious and help customers see what is possible.
• Show How: Do not just describe products; demonstrate them. Put instruments in customers' hands and show them what they can create.
• Create Memorable Experiences: Every interaction is an opportunity to leave a long-lasting impression. Go beyond the transaction and make people feel something.
• Support the Journey: Whether someone is buying their first keyboard or building out a professional studio setup, meet them where they are and help move their creative journey forward.