Retail Specialist - Roland

About the role

Roland is launching a flagship retail experience in New York City and is seeking a passionate Retail Specialist to join the team. The ideal candidate will have 2-3 years of experience in retail sales, music retail, or a related customer-facing role, along with demonstrated knowledge of musical instruments and music technology.

Responsibilities

• Be the reason customers keep coming back. Deliver personalized, high-energy experiences that connect people with the right gear for their goals, budget, and creative journey.
• Drive sales through expertise, authenticity, follow through, and a genuine passion for music and technology.
• Build a loyal community of musicians, producers, educators, and creators through meaningful relationships and exceptional service.
• Own the customer journey from first conversation to post-purchase support.
• Deliver hands-on demos across Roland's lineup of digital pianos, synths, electronic drums, guitar products, and pro audio/video solutions.
• Translate technical features into real-life benefits, helping musicians understand what the gear can do for their music, workflow, and creative goals.
• Stay current on new product launches, firmware updates, and industry trends so you're always the expert people trust for insight and advice.
• Keep the showroom looking premium, ensuring every display is engaging, functional, and inspiring.
• Support artist demonstrations, product launches, workshops, and hands-on experiences that build excitement and community.
• Create an environment where all musicians, producers, creators, and fans feel welcome, energized, and eager to explore what is possible.
• Capture customer interactions, track lead opportunities, and follow-ups in CRM tools to ensure no connection falls through the cracks.
• Regularly provide insights from the floor to management, including customer feedback, product trends, and competitive observations that help shape the business.
• Collaborate with store team colleagues to deliver a seamless, consistent, and exceptional customer experience.

Requirements

• 2 to 3 years of experience in retail sales, music retail, or a related customer-facing role.
• Demonstrated knowledge of musical instruments and music technology, particularly within the company's product ecosystem.
• Experience as a musician, producer, DJ, sound engineer, or music educator is strongly preferred.

Skills and Attributes

• Exceptional interpersonal and communication skills with the ability to engage customers across a wide range of experience levels.
• Consultative customer-first approach to sales with a track record of meeting or exceeding targets.
• Strong product demonstration skills and the confidence to perform in a live retail environment.
• Able to work collaboratively with a team while also taking individual ownership of results.
• Organized, reliable, and detail-oriented with strong time-management skills.
• Comfortable using CRM systems and digital reporting tools.
• Access to a reliable smart device for reporting and communication.

Physical Requirements

• Ability to stand, walk, and move throughout the store for extended periods in a fast-paced environment.
• Frequent performance of physical tasks including bending, kneeling, crouching, reaching, and safely climbing ladders or step stools.
• Capable of lifting, carrying, pushing, and pulling merchandise and equipment up to 50 lbs (with or without assistance).
• Uses manual dexterity and visual acuity to operate POS systems, handheld devices, and read labels, screens, and store materials.
• Navigates crowded sales floors/stockrooms and moves carts, racks, and equipment as needed.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.