Retail Shortage Control - Part Time

About the role

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment. You will engage with customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Responsibilities

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting to promote a sense of control and security
• Create a secure environment and reduce opportunities for theft
• Possess knowledge of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand and communicate the role you play in keeping your store and assets safe and secure
• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly
• Identify and report theft incidents and/or suspicious subjects to your Manager on Duty
• Review, analyze, and comprehend business trends
• Maintain confidentiality

Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred)
• Ability to stand and walk for extended periods of time and visually monitor the store environment
• Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision-making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships
• Exhibit a positive demeanor, strong posture, and energetic greeting
• Flexible schedule, including nights, weekends, and holidays as required

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical coverage and a 401(k) plan (for part-time associates based on hours worked)
• Up to 4 hours of paid time off annually after one year of service (for part-time associates)
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• Training and development opportunities

Pay

Base Pay: $18.00 per hour

Location: 12089 Rockville Pike, Rockville, MD 20852. Position Type: Regular Part-Time.