Retail Shortage Control - Part Time

About the role

As a Shortage Control Associate (SCA) you will help create a secure shopping environment while delivering exceptional customer service. Your presence at store entrances, exits, and high‑risk areas will mitigate theft and contribute to a safe, enjoyable experience for customers and associates. You will greet every customer with a confident, friendly, and energetic greeting, maintain awareness of your surroundings, and uphold safety and security standards throughout each shift.

Responsibilities

• Maintain a professional appearance, wear designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, staying vigilant and aware of surroundings.
• Greet every customer entering or exiting with a warm smile and loud, friendly greeting to promote a sense of control and security.
• Create a secure environment and reduce opportunities for theft, shoplifting, and other dishonest activities.
• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Communicate theft‑prevention information during store rallies and collaborate with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Identify and report theft incidents or suspicious subjects to the Manager on Duty.
• Provide support and training to associates on shortage‑reduction programs and processes.
• Role‑model safety as a top priority and address unsafe practices promptly.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred).
• Ability to stand and walk for extended periods while visually monitoring the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision‑making.
• Excellent communication with customers and co‑workers.
• Leadership skills that support productive business relationships.
• Flexibility to work nights, weekends, and holidays as required.

Benefits

• Competitive wage.
• Flexible hours.
• Associate discount.
• Part‑time eligibility for Burlington’s benefits package, including medical coverage and a 401(k) plan.
• Up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• Training and development opportunities for career growth.

Pay

$16 per hour

Schedule

Flexible schedule, including nights, weekends, and holidays as required.