Retail Shift Supervisor - Napa

About the role

Join the cabi Outlet team as a Shift Supervisor and help create a shopping experience customers can't stop talking about. We're looking for an energetic, customer-focused leader who thrives in a fast-paced retail environment and enjoys building relationships, driving sales, and supporting a positive team culture.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver personalized styling and customer service that makes every guest feel valued
• Build lasting customer relationships through outreach and clienteling programs
• Support sales goals, KPIs, and daily store performance
• Provide support with phone orders and customer inquiries
• Lead by example on the sales floor with energy, professionalism, and positivity
• Support & Lead the Team
• Create a fun, collaborative, and high-performing work environment
• Serve as Manager on Duty when assigned
• Support Sales Associates through coaching, communication, and teamwork
• Assist with daily operations and ensure company standards are upheld
• Keep Operations Running Smoothly
• Assist with merchandising and maintaining visually appealing displays
• Support inventory, shipment processing, and store organization
• Handle cash management and bank deposits with accuracy and integrity
• Help maintain a clean, organized, and welcoming store environment

Qualifications

• Previous retail experience as a Key Holder, Supervisor, Retail Associate, or similar role preferred
• Strong communication and people skills
• Passion for fashion, styling, and customer engagement
• Leadership mindset with the ability to motivate and support a team
• Organized, dependable, and able to multitask in a fast-paced environment
• Comfortable using Microsoft Office and POS systems
• Flexible availability, including nights, weekends, and holidays

Preferred Qualifications

• High school diploma or GED preferred
• 1+ year of retail experience preferred

Benefits

Opportunity to grow into retail leadership
Fashion-focused, customer-centered environment
Supportive and collaborative team culture
Dynamic workdays where no two shifts are the same
Employee break area and supportive store environment

Pay

$16.00-$18.00/hour

Schedule

Nights, weekends, and holidays available