Retail Shift Supervisor

About the role

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store.

Responsibilities

• Help customers locate merchandise, answer questions, etc.
• Relieves sales associates at peak times.
• Listens to customer complaints, examines returned merchandise, and resolves problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Processes customer sales using a cash register and other equipment.
• Receives donations, provides donation receipts, and assists donors.
• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
• Deposits funds at a bank.
• Affords assistance in the performance management and hiring process (documentation, interviewing, reviews, etc.).
• Affords assistance in general store management/operations.
• Opens/closes store; secures all store premises, including building, where applicable.
• Maintains store premises.
• Supervises personnel and oversees the training and safety of teammates in the absence of Managers.
• Ensures best-in-class customer and employee experience.

Requirements

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support job duties.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties.
• High school diploma, GED, HiSET, or equivalent.
• Criminal background check that meets agency standards.
• Valid Driver’s License with a safe driving record and insurance meeting agency standards.

Qualifications

• Associates Degree.
• Computer experience, including reporting and excel experience.
• CPR and First Aid Certification.
• Multi-lingual including ASL.

Skills

• Self-motivated, positive team player with high integrity.
• Eager to serve customers.

Benefits

• Medical, Dental, and Vision insurance offered.
• 403(b) retirement plan with Employer Match.
• Employer Paid Short & Long Term Disability.
• Employer-paid Life Insurance.
• Generous Paid Time Off Plan.
• Paid Holidays.
• 50% Employee discount at Goodwill stores in ME, NH & VT.
• Discount on personal cell phone plans.
• Local community discounts.

Pay

$17.00 - $20.00 (D.O.E)

Schedule

Flexible schedule based on business needs, including evenings, weekends, and holidays.