Retail Sewing Instructor

About the role

The Retail Sewing Instructor position is responsible for teaching Instructional Guide Classes for products sold, preparing and presenting our monthly club, and teaching special events for both adults and students. This position is also responsible for selling a variety of sewing machines, and related products, and driving sales through excellent customer service while upholding the B-Sew Inn core values. This is a full-time position, 40 hours a week including Saturdays.

Responsibilities

• Demonstrates a positive attitude and a willingness to adhere to the BSI culture.
• Teach guests sewing machine and related product knowledge to use their products to the fullest capability, using class outlines provided by BSI.
• Teach monthly club sessions showing guests both new and current productions and specialty techniques.
• Greets guest on sales floor and determines make, type, and quality of merchandise desired.
• Displays merchandise, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
• Demonstrates use and explains features of sewing machines and related products; answers guests questions concerning price and use of merchandise.
• Processes sales invoices using Point of Sales System.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacle; recognize and act on opportunities to create sales.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Follows up with guests to assure satisfaction, respond to inquiries, solicit further sales & solve or refer problems.
• Maintain records related to sales and quotes.
• Examines defective item returned by guest to determine if refund or replacement should be made.
• Uses computer database to research availability of merchandise.
• Participates in Physical Inventory.
• Sells service contracts for machines sold.
• Wraps merchandise for guest or arranges for delivery.
• Cleans shelves, counters, tables, and other general retail cleaning duties.
• Removes and records amount of cash in register at end of shift.
• Helps maintain the demo-ready environment of store and sales floor.
• Update job knowledge by participating in educational opportunities.

Qualifications

• A high school diploma or GED is required.
• One to two years of relevant sales experience are required.
• Two years of relevant sewing experience are required.

Skills and Requirements

• A commitment to continually increasing knowledge of BSI products to stay current on product offerings.
• Excellent customer service skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Excellent presentation skills
• Ability to speak effectively before groups of guests.
• An attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• The ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Proficiency in MS Office, including email; familiarity with Google Documents and Google Drive is preferred.
• The ability to work in a team-oriented environment.
• The ability to work a flexible schedule.

Benefits

• Competitive Wages
• Group Health Insurance
• Life Insurance
• AD&D Insurance
• Optional Vision & Dental Insurance
• Paid Time Off
• Holiday Pay
• Pre-Tax Retirement Program
• Team Member Discounts