Retail Service Specialist

About the role

The Retail Service Specialist supports the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position also assumes shift management responsibilities in the absence of the Assistant or Store Manager. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner, and contact customers upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, that changes and deviations are approved by a member of management, and that team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including day-end procedures, verifying and securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in the secure designated area.
• Perform all other duties as assigned.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Qualifications / Desired Experience

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive wages and paid time off
• Stock Purchase Plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA)
• Team member health and wellbeing programs
• Tuition and educational assistance programs
• Opportunities for career growth