Retail Service Specialist

About the role

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and in a friendly manner; issue refunds accurately using correct payment methods; process or stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks; ensure completion as assigned.
• Ensure team members adhere to posted work schedules; approve changes/deviations; verify team members clock in/out according to company policy.
• Perform store opening/closing duties, including day-end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicles in the secure designated area.
• Perform all other duties as assigned.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.