Retail Service Specialist

About the Role

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution of customer service programs (Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issue accurate refunds using correct payment methods, and stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate/complete Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, approve changes/deviations, and clock in/out according to company policy.
• Perform store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, securing the building, and checking/securing delivery vehicles.
• Perform all other duties as assigned.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Qualifications

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Benefits

• Competitive wages & paid time off
• Stock Purchase Plan & 401k with employer contributions starting day one
• Medical, dental, & vision insurance with optional Flexible Spending Account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts has a proven track record of growth and stability, with a strong promote-from-within philosophy. The company is an equal opportunity employer and does not discriminate on various grounds as defined by local, state, or federal law.