Retail Service Representative I - Order Entry

Job Description

The Ordering Retail Service Representative (RSR) I position at Renewal by Andersen in Livonia, MI is hybrid, combining both in-office and remote work. This role focuses on providing customer service for delivery partners and customers through data entry and administrative tasks.

Responsibilities

• Performs data entry level clerical work related to RbA CORO sales and service.
• Administers programs such as the customer referral program.
• Trains others in office and customer service processes.
• Creates purchase orders, processes payments, or processes receipts.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Develops and establishes good interpersonal relationships.
• Works in a team environment and demonstrates flexibility and a positive outlook.
• Learns and applies listening skills, strong phone etiquette, and verbal skills to facilitate problem resolution.
• Displays intermediate writing skills to identify and resolve customer issues.
• Assists in determining customer needs and improving overall service levels.

Qualifications

• High school diploma or equivalent with 1-3 years of work experience, including order processing work.
• Demonstrated proficiency in word processing, spreadsheets, and general computer skills.
• Strong phone etiquette and verbal skills for problem resolution.
• Intermediate writing skills to assist in resolving customer issues.
• Able to identify and address customer needs.
• Knowledge of products/services and persuasive communication skills.
• Ability to manage time effectively.
• Results-oriented approach to work.

Culture & Benefits

At Andersen, we value our employees and provide a comprehensive Total Rewards Package designed to support their well-being and success. This includes:

• 401(k) Plan with employer contributions and matching.
• Medical, dental, and vision coverage.
• Flexible spending accounts (FSAs), health savings account (HSAs), and health reimbursement account (HRAs).
• Life insurance.
• Paid time off and holidays.
• Paid maternity leave and parental leave.
• Profit sharing with a target of $3,600 per eligible employee, paid out in quarterly installments.
• Opportunities for career growth and nationwide positions.

We are committed to fostering a diverse and inclusive workplace and are an equal opportunity employer. We also comply with all applicable laws regarding the hiring of individuals with criminal histories.