RETAIL SERVICE AND REPAIR SUPERVISOR

About the role

Micro Center is the nation’s leading computer and electronic device big box retailer with an industry‑leading 40,000+ selection of premier computer products and knowledgeable staff. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long‑term customer relationships. We are seeking a self‑motivated, results‑oriented RETAIL SERVICE AND REPAIR SUPERVISOR for our Computer Service Repair and Knowledge Bar.

Responsibilities

• Provide strong leadership, coaching, and direction to a cross‑functional team of 8–10+ employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction.
• Oversee all parts ordering, returns, and quality control processes to ensure timely execution and high standards in inventory management.
• Ensure customer service standards are consistently met, managing escalations and complex service issues with professionalism and empathy.
• Monitor and optimize department performance across key metrics, including customer satisfaction, repair productivity, revenue generation, and operational efficiency.
• Participate in hiring, onboarding, and staff development, ensuring all team members are equipped with knowledge and support to perform effectively.
• Assist in creating efficient scheduling to ensure optimal staff coverage during peak and non‑peak hours.
• Maintain up‑to‑date technical certifications for the service team to ensure compliance and capability in servicing current technologies.
• Oversee the appearance, organization, and maintenance of the service department and parts room to reflect operational excellence.

Requirements

• High school diploma or equivalent.
• Associate's or Bachelor’s degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certifications required within 120 days of hire.

Skills

• Ability to communicate professionally, handle multiple customers and projects at once.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate information verbally in one‑on‑one and small or large group situations to customers and other Micro Center Associates.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to carry out instructions furnished in written, verbal, or diagram form.
• Ability to regularly lift and/or move up to 10 pounds, and occasionally lift up to 50 lbs., and stand for prolonged periods of time.

Schedule

• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full‑Time Associates
• 401K Plan with Company Match
• Paid Time Off
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities