RETAIL CUSTOMER SERVICE SUPERVISOR

About the role

We are seeking a Retail Customer Service Supervisor with high-volume experience to coordinate and supervise the activities of all Retail Store Office Associates and Retail Customer Service Representatives (Cashiers) and ensure the overall success of our big box computer retail store.

Responsibilities

• Through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Supervise all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions -- including cash handling, store deposit paperwork, etc. -- are being completed accurately and in a timely manner
• Participate in open and close procedures
• Serve as floor leader or manager-in-charge during absence of store managers
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
• Perform other duties and tasks as assigned

Requirements

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Benefits

• Employee discount on merchandise
• Flexible retail schedules
• Tuition reimbursement
• Competitive cafeteria benefits program available on the first of the month following 60 days of active service to all full-time associates who work at least 30 hours per week

Pay

Salary Range Is: $45K - $55K per year