Retail Security Officer

Key Responsibilities

• Maintain a Strong Security Presence: Patrol sales floors, entrances, exits, and parking areas to deter theft, vandalism, and other unwanted activity.
• Theft Prevention & Loss Prevention: Identify suspicious behavior, monitor CCTV when applicable, and take appropriate action to reduce shrinkage.
• Customer Service: Greet and assist customers in a professional manner, providing directions and responding to inquiries.
• Incident Response: Respond promptly and calmly to shoplifting attempts, disturbances, medical emergencies, or safety concerns.
• Access Control: Monitor and control access to restricted areas such as stockrooms or employee-only zones.
• Collaboration: Work closely with store management, employees, and when necessary, local law enforcement to maintain a safe shopping environment.
• Report Writing: Prepare accurate and timely incident reports for any security-related events.
• Professionalism: Maintain a neat appearance and positive demeanor, reflecting the standards of Ronin Protection Solutions Inc. and our retail partners.

Qualifications

• Must be 21 years or older
• High school diploma or GED required
• Prior retail, loss prevention, or security experience preferred
• Prior military and/or law enforcement experience preferred
• Strong observational, communication, and conflict resolution skills
• Able to remain calm and decisive during stressful situations
• Able to walk, stand, and patrol for extended periods (up to 8–12 hours)
• Availability to work evenings, weekends, and holidays as scheduled
• Valid California Guard Card required; CPR/First Aid certification preferred