Retail Security Officer

About the role

The Retail Security Officer helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control and patrolling a variety of locations. They preserve order while enforcing regulations and directives for our client sites pertaining to personnel, visitors, and the area.

Responsibilities

• Report alarms in accordance with client requirements, and monitor cameras.
• Long periods of standing and/or walking required.
• Greet vendors, customers, client employees, client, and aid as needed.
• Conduct internal patrol when needed to check for unsafe conditions, hazards, security violations, blocked ingress and egress, mechanical problems, unauthorized persons; inspects grounds using appropriate equipment and protective gear.
• Work closely with Asset Protection and Client to achieve contractual obligations.
• Monitor entrance/exits and provide guidance to customers and/or vendors.
• Complete daily activity (DAR), incident reports and logs via Securitas and client systems.
• Provide an atmosphere in which all customers, client employees, client, and Management know their needs are being met.
• Present a good image to client, public, and Management.
• Operate in a calm manner and direct persons who cause disruption to leave property.
• Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations; set up barriers and signage, and provide direction or information to others.
• Observe and report incidents or suspicious activity to client, Company Management, or public safety authorities as appropriate for the circumstances and/or as required by the site.
• Ensure all property removal is conducted within appropriate policy requirements and in accord with client standards.
• Carry out specific tasks and duties of similar nature and scope as required for assigned site.
• Provide high quality customer service in-person, via radio, and over the telephone.

Requirements

• 18 years of age or older.
• High School Diploma or GED required.
• Security, Law Enforcement, or Military experience a plus.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail and remain vigilant throughout shift.
• Must be able to respond to emergencies with rapid/effective judgment and use appropriate escalation.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Appropriate I9 Identifications at time of offer.
• Willingness to travel 25-30 miles to and from work.
• Understands the nature of customer service and interactions with the public.
• Must have Day or Swing shift availability.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Conflict resolution and de-escalation skills a plus.
• Must be able to interact with and greet site visitors, customers, client employees, or client in a positive manner, while maintaining excellent customer service.
• Intermediate computer/technology skills needed to ensure completion of daily activity reports and logs via handheld devices.
• Must have excellent customer service and interpersonal communication skills to assist vendors, public, client, and Office Management.
• Must be open to communication and feedback from client and Office Management.
• Must be able to adhere to 15 minute and lunch breaks.
• Must be able to work in a team environment to ensure site/organizational goals are achieved daily.
• Must be able to learn and adhere to security operations.
• Must be able to obtain Pueblo Guard Card license and maintain it every year following onboarding.
• Must be able to attend in-person interview, and in-person orientation in Colorado Springs if hired.

Pay

$20.00/HR

Schedule

Thurs - Sat: 12PM - 8:15PM & Sun: 12PM - 6:15PM

Benefits

• Medical, Dental, Vision & 401K Options
• Life, AD&D, & Disability Insurance
• Virtual Medical Appointments With Telemedicine
• Paid Time Off
• FREE Uniforms
• Paid Training
• Paid Weekly
• FREE Guard Card Class
• Employee Assistance Program
• DailyPay Access Program
• Discounts on Childcare, Pet care, vehicles, cell phones, travel & more
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements)
• Access to earned wages on a daily basis prior to payday (restrictions and fees may apply; certain waiting periods may also apply)