Retail Security Officer

GardaWorld Security Services is seeking a Concierge Security Officer. What matters most in this role is your ability to build meaningful connections and engage with others to reassure and inspire confidence.

About the role

As a Concierge Security Officer, you will focus on customer service while working in environments such as office towers, hotels, and shopping centers across all shifts.

Responsibilities

• Perform customer service duties: welcoming, verifying identity, and guiding visitors
• Manage access control
• Conduct regular patrols to identify potential risks
• Inspect security equipment and report maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Requirements

• Authorization to work in the U.S.
• High School Diploma or GED
• Ability to pass an extensive screening process
• Exceptional customer service skills
• Proficiency in basic phone and computer skills
• Valid state driver’s license
• Clean motor vehicle report
• At least 21 years of age or older

Security, military, or law enforcement experience is a plus.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy and paid holidays
• Disability coverage and life insurance options
• Career growth opportunities
• Uniform provided at no cost
• DailyPay available for employees

Pay

Competitive hourly wage of $20 per hour.

Schedule

• Schedule 1: Wednesday–Sunday, 3pm–11pm (40 hours per week, full time)
• Schedule 2: Sunday–Monday, 11pm–7am (16 hours per week, part time)