Retail Salesperson I, Part-Time

About the role

The Retail Salesperson is responsible for providing exceptional customer service while assisting shoppers in finding and purchasing products. This role involves maintaining product knowledge, operating point-of-sale systems, and ensuring that the sales floor is clean, organized, and fully stocked. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Responsibilities

• Greet customers and create a welcoming shopping experience in partnership with Forbes Standards
• Assist customers in locating products, suggestive selling, and making purchase decisions
• Demonstrate in-depth knowledge of products and services
• Process transactions accurately using POS systems, including handling member charging, credit cards, and returns
• Maintain visual merchandising and restocking shelves as needed
• Meet or exceed sales goals and performance metrics
• Handle customer inquiries, concerns, and complaints professionally
• Participate in inventory counts and loss prevention measures
• Stay informed of promotions, policies, and procedures

Qualifications

• High school diploma or equivalent preferred
• Previous retail or customer service experience is a plus
• Strong communication and interpersonal skills
• Ability to operate POS systems and basic computer functions
• Able to stand, walk, and lift merchandise (up to 50 lbs) for extended periods

Requirements

• Able to sit for extended periods of time
• Able to stand and walk for extended periods of time
• Able to see and read a computer screen and printed matter with or without vision aids
• Able to enter data into a computer
• Able to operate standard office equipment
• Able to use a telephone and hear/understand at normal levels
• Able to speak so others may understand at normal levels and on the telephone
• Ability to lift up to 50 lbs on occasion
• Able to effectively engage in one-on-one communication with guests, members, and customers
• Able to use a 2-way radio to communicate clearly and accurately with co-workers
• Able to accurately read instructions, reports, and Excel documents
• Able to work with computers
• Able to produce, read, and understand reports
• Able to analyze and process written information from a variety of sources
• Able to effectively communicate content of reports

Schedule

Flexible availability, including evenings, weekends, and holidays.