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Jobs · Business Development · Ohio

Retail Sales Worker Lead - Tri-C Metro

Aramark · Cleveland, OH · Today
On-siteBusiness Development$20.5/hrFull-time

Job Responsibilities

  • Perform all Sales Associate and General Utility Worker duties
  • Hold pre-shift meetings to ensure the team is aware of the day's tasks
  • Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
  • Ensure all guests are greeted when they walk into the store
  • Train Sales Associates and General Utility Workers in their role
  • Ensure everything operates smoothly in the manager's absence and handle customer relations issues effectively
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
  • Keep an inventory of stock, note any out-of-stock items or possible shortages
  • Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
  • May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
  • Maintain cleanliness and a pleasant atmosphere in the store
  • Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
  • Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
  • Perform nightly audit of cashier documentation
  • Aid in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
  • Aid in hiring General Utility Workers and Sales Associates
  • Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting

Qualifications

  • Previous retail experience preferred
  • Must have mathematical skills to facilitate sales reports and audits
  • Must be of legal age to work with alcohol
  • Must provide proof of having earned a responsible alcohol training and certification program where applicable
  • Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
  • Must be fluent in the native language, both spoken and written
  • Must be computer literate in MS Office programs
  • Must be able to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
  • Must be well groomed and always maintain a high level of professionalism

About the Role

Retail Sales Lead Workers coordinate store operations, supporting and training the utility workers and cashiers. They serve as an example for the Retail Workers and General Utility Workers, delivering outstanding customer service and resolving guest situations.

Requirements

Must be of legal age to work with alcohol, provide proof of responsible alcohol training and certification, and be flexible with a rotational schedule including weekends and holidays.

Skills

Customer service, leadership, multitasking, problem-solving, and organizational skills are essential.

Benefits

Aramark offers comprehensive benefit programs and services including medical, dental, vision, work/life resources, and retirement savings plans like 401(k).

Pay

The Hourly rate for this position is $20.50 to $20.50. Benefits vary by location and are subject to legal requirements or limitations.

Schedule

Rotational schedule with possible weekends and holidays.

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