Retail Sales Worker Lead - Pierce County Commissary

Job Responsibilities

• Perform all Sales Associate and General Utility Worker duties
• Hold pre-shift meetings to ensure the team is aware of the day's tasks
• Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests
• Ensure all guests are greeted when they walk into the store
• Train Sales Associates and General Utility Workers in their role
• Help develop a team of customer service focused professionals
• Ensure everything operates smoothly in the manager's absence and handle customer relations issues effectively
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
• Keep an inventory of stock, noting any out-of-stock items or possible shortages
• Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
• May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
• Maintain cleanliness and a pleasant atmosphere in the store
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
• Perform nightly audit of cashier documentation
• Aid in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
• Aid in hiring General Utility Workers and Sales Associates
• Coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting

Qualifications

• Previous retail experience preferred
• Mandatory mathematical skills to facilitate sales reports and audits
• Mandatory to be of legal age to work with alcohol
• Mandatory to provide proof of having earned a responsible alcohol training and certification program where applicable
• Mandatory to be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
• Mandatory to be fluent in the native language, both spoken and written
• Mandatory to be computer literate in MS Office programs
• Mandatory to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
• Mandatory to be well groomed and always maintain a high level of professionalism