Retail Sales Technician

About the role

If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Through interactions with customers, demonstrate integrity in serving, solving and selling by listening to customer needs, providing accurate information, and conducting oneself consistently with Asurion's values

Requirements

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment
• A passing background check (criminal and drug test)
• Great at talking with customers and able to make sales in a retail environment

Benefits

• Ongoing training to grow skills and hands-on training
• Unlimited monthly bonus potential for great sales
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• Access to a wide range of perks and benefits for mental, physical, and financial health

Pay

Starting pay is $17.00 per hour plus uncapped sales and repair incentives, with an average incentive potential of $607 per month and unlimited earning potential.

Schedule

Flexible retail schedule required, including weekends and holidays.