Retail Sales Team Leader - Nashville

About the role

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.

Join our Nashville Nespresso as a Team Lead and help bring our boutique experience to life. Working closely with the Boutique Manager and Assistant Store Manager, you'll elevate every aspect of the customer journey through strong leadership and a passion for service. You'll drive results by coaching your team to become true experts in customer experience and product knowledge, championing warm, memorable interactions with every guest. Your love for creating exceptional coffee moments and celebrating team success will help cultivate a high‑performing, hospitality‑driven culture that keeps customers coming back.

Benefits

• Competitive pay plus quarterly bonus for achieving team sales and service goals
• Growth and development opportunities with personal development support and career ownership
• Caring, supportive, and collaborative team culture
• Purposeful work as a B Corp making positive impact on the planet
• Free Nespresso machine and coffee product allowance
• 401(k) with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies

Responsibilities

• Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment
• Assist the Assistant Store Manager and Store Manager in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition, and service
• Ensure store standards are maintained: cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes)
• Care about safety and create a safe, healthy environment for employees and customers
• Cultivate personalized coffee experiences by using storytelling to share knowledge of coffee and sustainability practices to build customer relationships
• Delight customers with complimentary coffee tastings and highlight extensive product knowledge to build customer base and boost sales
• Act to influence and inspire a team to drive sales and service performance through coaching and training
• Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting
• Champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems

Requirements

• 2+ years experience driving sales and leading a team in a high-volume retail environment
• Patience for day-to-day challenges and resourcefulness in troubleshooting on the spot
• Effective communication, time management, and analytical skills
• Punctual and available to work open and closing shifts, weekends, and holidays

Pay

$24.50 per hour. Bonus eligibility: Yes. The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Schedule

Availability required for open and closing shifts, weekends, and holidays.