Retail Sales Support Specialist

About the role

Charlie’s Produce is the largest privately owned produce wholesaler on the West Coast. As a Retail Sales Support Specialist, you will serve as a point of contact for customers, provide timely service and accurate information, and partner with the sales team to ensure every interaction reflects our commitment to quality and service. The ideal candidate is customer-focused, detail-oriented, and proactive in addressing customer needs.

Responsibilities

• Upsell customers on new products, promotional items, and push items directed by sales management and team leaders
• Maintain a sound working knowledge of all markets and growing conditions
• Notify and assist team leaders, account managers, buyers, and operations by communicating customers’ needs and preferences
• Maintain effective, professional relationships with retailers, vendors, and fellow employees
• Organize and provide assistance for special sales and promotions
• Assist in departmental resets and grand openings when called upon
• Participate in special projects deemed necessary to the operation and wellbeing of the company
• Attend all sales meetings and appointments on time and punctually
• Responsible for individual call sheet and assigned customers
• Ensure all orders are submitted before scheduled cut-off times
• Process and turn in credit memos, responsibility forms, and other job-related paperwork within set timelines
• Walk the warehouse and check product at least twice a day

Major Activities

• Calling on existing customers
• Phone selling
• In-store support and merchandising
• Keeping abreast of new items and market conditions
• Meeting all company sales and profit objectives
• Attending sales meetings

Qualifications

• Demonstrated excellent interpersonal relationship and collaboration skills
• Quick and accurate with paperwork, figures; attentive to detail; good follow-through
• PC skills
• Flexible and able to deal with a variety of details simultaneously
• Proven problem-solving skills
• Skilled in time management and capable of meeting work schedule deadlines
• Demonstrated excellent written, verbal, and oral presentation skills
• Excellent work record with references from current and/or previous employers
• Ability to plan, organize, implement, and follow through on projects
• College degree preferred; minimum high school diploma required

Benefits

• Medical, dental, and vision coverage effective the first of the month following hire
• ESOP (profit sharing) and 401(k)
• Paid vacation and paid holidays
• Pre-tax commuter benefits and onsite parking
• Coverage under State Sick Leave
• 100% prepaid college tuition for employees and their eligible dependents
• Employee assistance program (EAP)

Pay

$22.00 – $23.00 per hour; potential 90-day performance-based raise; yearly review with possibility of increase based on performance and tenure.