Retail Sales Supervisor, Sandro, The Grove

About the role

As a Sales Supervisor, you’ll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You’ll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience.

Responsibilities

• Reinforce our branded customer service experience and lead the team in executing our sales and service initiatives.
• Educate customers about our products, helping them find the perfect selections, and ensuring they have an exceptional experience that keeps them coming back.
• Play a key role in creating a seamless operational flow, assisting with back-of-house processes, and contributing to the overall efficiency of the store.
• Mentor and coach your sales team, fostering a positive and motivating work environment.
• Drive sales and customer loyalty, achieving personal sales targets while driving overall team performance.

Requirements

• 1–2 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leader—confident, inspiring, and eager to mentor others.
• A strong communicator—friendly, outgoing, and persuasive.
• Social media savvy (a plus, but not required).
• Adaptable and flexible with scheduling to meet business needs.
• Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
• Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

• High school diploma or equivalent.
• Experience in a retail environment preferred.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to handle customer inquiries and complaints professionally.
• Knowledge of SMCP brand and its products.

Benefits

Competitive base hourly pay, individual commission, and sales incentives. Additional benefits include a 50% shopping discount and seasonal wardrobe offering, comprehensive health, dental, life insurance, and disability coverage, an employer-matched 401(k), and paid time off (vacation, sick time, holidays). Plus, paid parental leave and pet benefits. Access to resources like the Employee Assistance Program (EAP) and MAVEN Family Planning.

Pay

$22 - $24 USD per hour

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.