Retail Sales Supervisor, SANDRO Prince Street

About the role

As a Sales Supervisor, you’ll play a crucial role in delivering an exceptional client experience while leading and inspiring your team to achieve excellence. You’ll build strong, lasting relationships with clients, setting the standard for personalized, authentic service. Your passion for fashion and customer care will be evident as you assist with styling clients and guiding them through a seamless, memorable shopping experience.

Responsibilities

• Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service.
• Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques.
• Act as a go-to leader in the absence of store management, ensuring smooth and efficient daily operations.
• Aid in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business.
• Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement.
• Drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs).
• Provide feedback and guidance to ensure individual and team sales targets are achieved.
• Support back-of-house operations and day-to-day processes to ensure the store runs efficiently and effectively.
• Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience.

Requirements

• 1+ years of prior service experience, preferably in a retail environment.
• Some prior supervisory experience in a retail setting.
• Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail.
• Friendly, outgoing, and a natural communicator who thrives in a team environment.
• A problem solver who is adaptable, organized, and detail-oriented.

Qualifications

• Flexible with scheduling and adaptable to the needs of the business.
• Interested in a career path in retail management.

Benefits

Competitive base hourly pay, individual commission, and sales incentives. Additionally, you'll enjoy a 50% shopping discount and seasonal wardrobe offering, a cell phone contribution, a voluntary health plan, 401(k), paid time off, including holiday pay, paid parental leave, and pet benefits. You'll also have access to resources like the Employee Assistance Program (EAP) and MAVEN Family Planning.

Pay

NYC COMPENSATION RANGE: $23.50 - $27 USD

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.