Retail Sales Supervisor, Maje, Woodbury Commons

About the role

As a Sales Supervisor at SMCP (Sandro & Maje), you’ll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You’ll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service.

Responsibilities

• Lead by example, setting the standard for clienteling and customer service.
• Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
• Foster a high-performing, motivated team culture.
• Build strong client relationships through personalized service and follow-ups.
• Provide expert styling guidance to create an exceptional shopping experience.
• Achie personal sales targets while driving overall team performance.
• Maintain selling floor standards to ensure a visually appealing and organized store.
• Oversee product replenishment, keeping inventory aligned with demand.
• Handle customer concerns professionally, turning challenges into positive experiences.
• Support back-of-house processes, including cash handling and KPI tracking.
• Assist with opening/closing procedures to ensure smooth daily operations.
• Drive sales and KPI success by fostering a results-driven environment.

Requirements

• 1–2 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leader—confident, inspiring, and eager to mentor others.
• A strong communicator—friendly, outgoing, and persuasive.
• Social media savvy (a plus, but not required).
• Adaptable and flexible with scheduling to meet business needs.
• Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
• Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

• High school diploma or equivalent.
• Experience in a retail or customer service environment.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of SMCP brand and its products.

Skills

• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Effective communication and presentation skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Comprehensive health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off (vacation, sick time, holidays).
• Paid parental leave and pet benefits.
• Employee Assistance Program (EAP).
• MAVEN Family Planning.

Pay

Nyc Compensation Range: $22—$24.50 USD per hour.

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.