Retail Sales Specialist - Tullahoma, TN
Pool and Spa Depot is Middle Tennessee's most trusted and fastest growing spa and pool retailer with nine locations, including southern Kentucky and northern Alabama. Our customer-focused service platform, strong promotional calendar, outstanding inventory selection as a member of the Millennium Buying Group, and local Harmonic hot tub manufacturing facility in Franklin, KY, set us apart. With professional pool-building expertise and a 29-year-old family-owned core, we deliver the finest pools, spas, saunas, chemicals, and services to our customers.
About the role
We are seeking an experienced Retail Sales Specialist to excel as a customer-facing expert in our Tullahoma, TN pool and spa retail environment. This role requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solution—not just a quick sale. The ideal candidate is comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success.
Responsibilities
- Customer Service & Sales
- Greet customers promptly and professionally
- Assess customer needs related to pool and spa care, equipment, and maintenance
- Recommend appropriate products and solutions based on customer conditions and usage
- Explain product application, dosage basics, and safety considerations clearly
- Build repeat business through honest guidance and consistent service
- Operate point-of-sale (POS) systems accurately
- Product Knowledge & Expertise
- Develop and maintain working knowledge of pool and spa chemicals and water care fundamentals
- Understand filtration, pumps, heaters, and basic equipment functions
- Stay informed about seasonal pool and spa maintenance needs
- Familiarize yourself with accessories, parts, and retail merchandise
- Stay current on product updates, promotions, and safety requirements
- Know when to escalate technical questions to senior staff or management
- Store Standards & Operations
- Maintain a clean, organized, and well-stocked sales floor
- Assist with inventory receiving, stocking, and rotation
- Follow merchandising and signage standards
- Support opening and closing procedures
- Participate in seasonal resets and peak-season preparation
Requirements
- Customer service or retail sales experience (specialty retail preferred)
- Strong communication and listening skills
- Ability to learn and explain technical products clearly
- Basic math skills for measurements and calculations
- Comfort working around chemicals with proper training
- Ability to stand, lift (up to 50 lbs), and move product throughout the shift
- Flexibility for overtime and weekends; peak season may require up to six days per week
Preferred Qualifications
- Experience in pool, spa, plumbing, HVAC, or home improvement retail
- Water testing or pool maintenance experience
- Familiarity with POS and inventory systems
- Bilingual (a plus, not required)
Skills
- Customer Focus: Builds trust through accurate, helpful recommendations
- Attention to Detail: Follows safety, dosage, and handling instructions precisely
- Integrity: Prioritizes correct solutions over upselling
- Teamwork: Works collaboratively during peak retail periods
- Adaptability: Thrives in a seasonal, fast-paced environment
Physical & Work Environment Requirements
- Ability to lift and carry up to 50 lbs
- Ability to stand and walk for extended periods
- Ability to work indoors and outdoors (seasonally)
- Exposure to pool and spa chemicals with safety training provided
Benefits
- Hourly base pay of $13 to $15 per hour + commission
- Blue Cross / Blue Shield health insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts
- Paid training to set you up for success
Pay
Hourly base pay of $13 to $15 per hour + commission
Schedule
Flexibility for overtime and weekends; peak season may require up to six days per week.