Retail Sales Specialist

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Required Qualifications

• High School Diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Pay and Benefits

• Earn $18.00/hour base pay, with the potential to earn $22.50/hour through commission and incentives.
• Enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
• A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Additional Information

• The base pay for this position generally is between $18.00 and $24.60.
• The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
• In addition, this position has a commission earnings target starting at $9,360.