Retail Sales Specialist - Part-Time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What our part-time Retail Sales Specialists enjoy most about the role:

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions, and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution, and participating in training programs.

Responsibilities

• Promote and sell Spectrum’s portfolio of products and services.
• Enhance customer experience through product support and education.
• Maintain knowledge of Spectrum products, pricing, and promotions.
• Build and sustain positive customer relationships.
• Adhere to store policies, resolve issues, and participate in training programs.
• Ensure a clean, welcoming retail environment.

Working Conditions

• Flexible schedule and regular attendance required.
• Physical demands include lifting up to 35 lbs. and prolonged standing.
• Adherence to Spectrum’s dress code in a moderately noisy retail environment.

Requirements

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms.
• Proficiency in computer applications and basic math skills.
• Ability to read, write, speak, and understand English.
• Strong organizational skills to prioritize, manage multiple tasks, and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone, and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail, and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Pay

Earn $18/hour base pay, with the potential to earn $24.43/hour through commission and incentives. The base pay for this position generally ranges between $18.00 and $27.06 per hour, depending on skills, qualifications, experience, and location. This position is also eligible for additional incentive-based compensation such as bonuses and has a commission earnings target starting at $6,084.

Benefits

• Free and discounted internet, TV, and mobile services.
• Comprehensive pay and benefits package supporting well-being at every stage of life.