Retail Sales Specialist (Bilingual Spanish)

About the role

In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.

Responsibilities

• Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
• Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
• Manage operational tasks like processing payments and managing inventory
• Absorb and maintain a clean and organized sales environment and with store opening and closing activities

Requirements

• Full-time or part-time
• Entry-level
• Paid on-the-job training
• Career progression opportunities - earn more as you grow

Qualifications

• Education: High School Diploma or equivalent
• Skills & Abilities: Proficiency in cash handling and accurate payment transactions; high comfort level with personal technology, including mobile devices and video platforms; basic math skills; ability to read, write, speak, and understand English; familiarity with goal- and incentive-based work environments; strong performance in a fast-paced team environment; effective communication with employees and customers in person, on the phone and in writing; highly effective interpersonal skills for building partnerships across the organization; self-motivated, competitive spirit with a desire to exceed sales goals; positive and professional demeanor, strong attention to detail and problem-solving skills; Bilingual: Spanish (preferred)

Benefits

• Comprehensive, paid training to learn all about our sales techniques, products and services
• Opportunities for significant earnings, cash incentives during your ramp-up period, and uncapped commissions
• Competitive Compensation: Competitive starting wages with opportunities to increase your earnings as you grow
• Supporting Well-Being: High-quality and affordable health and insurance benefits
• Market-Leading Retirement Plan: 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
• Employee Stock Purchase Plan: Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
• Free & Discounted Products: Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
• Education Benefit: Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more