Retail Sales Specialist

About the role

The Retail Sales Specialist plays a central role in delivering a dynamic, engaging experience for every Wayfair customer. They collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results. They take ownership of individual and team KPIs, drive productivity, and consistently exceed sales targets. They also train and develop others by sharing selling strategies, service standards, and product knowledge to ensure a consistent customer experience.

Responsibilities

• Drive Sales & Build Store Culture: Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results.
• Deliver Results with Agility: Take ownership of individual and team KPIs, driving productivity and consistently exceeding sales targets.
• Train & Develop Others: Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
• Always Be Selling (ABS): Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.
• Promote Exceptional Service: Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.
• Become a Product Expert: Leverage a deep understanding of Wayfair’s in-store and online assortment to help customers find the right solution, every time.
• Collaborate on Store Operations: Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.
• Demonstrate Reliability: Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.

Requirements

• Leadership Experience: 1–3 years of experience motivating a team to meet sales goals in a retail environment.
• Sales Expertise: 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.
• Education: High school diploma or equivalent required.
• Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.
• Tech Proficiency: Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Customer Service Skills: Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
• Adaptability & Focus: Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.

Qualifications

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards and must adhere to all safety protocols.

Skills

• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Knowledge of CRM tools and design software.
• Experience with POS systems and Google Suite or Microsoft Office.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Pay

Hourly Base Pay: USD 19.00 - USD 20.00

Schedule

Will need to work nights, weekends, and holidays as needed.

Benefits

• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.