Retail Sales Specialist

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Serving as the face of our company, promoting and selling our portfolio of products and services to both existing and new customers.
• Paving the way for a long and rewarding career with us.

Required Qualifications

• A High School Diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• A high comfort level with personal technology, including mobile devices and video platforms, and proficiency in computer applications.
• Basic math skills.
• The ability to read, write, speak, and understand English, and to prioritize, organize, manage multiple tasks and handle change effectively.
• A familiarity with goal- and incentive-based work environments.
• A strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Strong interpersonal skills for building partnerships across the organization.
• A self-motivated, competitive spirit with a desire to exceed sales goals.
• A positive and professional demeanor, strong attention to detail, and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• One to five years of sales/customer service experience.
• One to three years of telecommunications/wireless experience.

Working Conditions

• A flexible schedule.
• Regular attendance.
• Physical demands (lifting up to 35 lbs., prolonged standing).
• Adherence to Spectrum's dress code in a moderately noisy retail environment.

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

Earn $18.00/hour base pay, with the potential to earn $22.95/hour through commission and incentives.

Schedule

This role requires a flexible schedule.

Perks

• Free and discounted internet, TV, and mobile.

About the Role

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

Charter Communications

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career

We are committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.