Retail Sales Specialist
About the role
With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint.
Responsibilities
- Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
- Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
- Manage operational tasks like processing payments and managing inventory
- Absorb and maintain a clean and organized sales environment and with store opening and closing activities
Requirements
- Full-time or part-time
- Entry-level
- Paid on-the-job training
- Career progression opportunities - earn more as you grow
Qualifications
- Education: High School Diploma or equivalent.
- Skills & Abilities: Proficiency in cash handling and accurate payment transactions, high comfort level with personal technology, basic math skills, ability to read, write, speak, and understand English, familiarity with goal- and incentive-based work environments, strong performance in a fast-paced team environment, effective communication with employees and customers in person, on the phone and in writing, highly effective interpersonal skills for building partnerships across the organization, self-motivated, competitive spirit with a desire to exceed sales goals, positive and professional demeanor, strong attention to detail and problem-solving skills.
- Preferred Qualifications: Knowledge of the latest technology and devices, 1-5 years of sales/customer service experience, 1-3 years of telecommunications/wireless experience.
Benefits
We’ll give you the tools and resources needed to unlock your potential and succeed, including branded uniform apparel to make you easily identifiable.
Your Schedule: Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.
Pay
Earn $18.00/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Schedule
This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.
Skills
Your Schedule: Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.
Benefits
- Competitive Compensation
- Competitive starting wages with opportunities to increase your earnings as you grow.
- Supporting Well-Being
- High-quality and affordable health and insurance benefits.
- Market-Leading Retirement Plan
- 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
- Employee Stock Purchase Plan
- Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
- Free & Discounted Products
- Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
- Education Benefit
- Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Qualifications
- Education: High School Diploma or equivalent.
- Skills & Abilities: Proficiency in cash handling and accurate payment transactions, high comfort level with personal technology, basic math skills, ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively, familiarity with goal- and incentive-based work environments, strong performance in a fast-paced team environment, effective communication with employees and customers in person, on the phone and in writing, highly effective interpersonal skills for building partnerships across the organization, self-motivated, competitive spirit with a desire to exceed sales goals, positive and professional demeanor, strong attention to detail and problem-solving skills.
- Preferred Qualifications: Knowledge of the latest technology and devices, 1-5 years of sales/customer service experience, 1-3 years of telecommunications/wireless experience.