Retail Sales Specialist

About the role

With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint. In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.

Responsibilities

• Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
• Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
• Manage operational tasks like processing payments and managing inventory
• Aid in maintaining a clean and organized sales environment and with store opening and closing activities

Requirements

Your Schedule: Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.

Qualifications

• Education: High School Diploma or equivalent.
• Skills & Abilities: Proficiency in cash handling and accurate payment transactions; high comfort level with personal technology, including mobile devices and video platforms; basic math skills; ability to read, write, speak, and understand English; familiarity with goal- and incentive-based work environments; strong performance in a fast-paced team environment; effective communication with employees and customers in person, on the phone and in writing; highly effective interpersonal skills for building partnerships across the organization; self-motivated, competitive spirit with a desire to exceed sales goals; positive and professional demeanor, strong attention to detail and problem-solving skills.

Skills

Knowledge of the latest technology and devices; 1-5 years of sales/customer service experience; 1-3 years of telecommunications/wireless experience.

Benefits

We’ll give you the tools and resources needed to unlock your potential and succeed, including branded uniform apparel to make you easily identifiable.

Paid Training: Store Specialists participate in comprehensive, paid training to learn all about our sales techniques, products and services. Your learning journey includes:

• Virtual classroom training and self-study activities
• Ongoing peer-to-peer and leadership mentoring and opportunities to practice skills in the retail store environment
• Sales and customer service coaching sessions
• On-going updates to ensure your knowledge of evolving Spectrum products and services

Your Earnings Elevated: Earn more, faster. Our total compensation package creates opportunities for significant earnings, cash incentives during your ramp-up period, and uncapped commissions.

Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into senior account executive, manager – and beyond.

You’ll also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives you access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.

Rewards: Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:

• Competitive Compensation
• Competitive starting wages with opportunities to increase your earnings as you grow.
• Supporting Well-Being
• High-quality and affordable health and insurance benefits.
• Market-Leading Retirement Plan
• 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
• Employee Stock Purchase Plan
• Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
• Free & Discounted Products
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
• Education Benefit
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Working Conditions: This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications: Education: High School Diploma or equivalent. Skills & Abilities: Proficiency in cash handling and accurate payment transactions; high comfort level with personal technology, including mobile devices and video platforms; basic math skills; ability to read, write, speak, and understand English; familiarity with goal- and incentive-based work environments; strong performance in a fast-paced team environment; effective communication with employees and customers in person, on the phone and in writing; highly effective interpersonal skills for building partnerships across the organization; self-motivated, competitive spirit with a desire to exceed sales goals; positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications: Knowledge of the latest technology and devices; 1-5 years of sales/customer service experience; 1-3 years of telecommunications/wireless experience.