Retail Sales Specialist

About the role

With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint. In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.

Responsibilities

• Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
• Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
• Manage operational tasks like processing payments and managing inventory
• Absorb and maintain a clean and organized sales environment and with store opening and closing activities

Requirements

Full-time or part-time
Entry-level
Paid on-the-job training
Career progression opportunities - earn more as you grow

Qualifications

• Education: High School Diploma or equivalent.
• Skills & Abilities: Proficiency in cash handling and accurate payment transactions. High comfort level with personal technology, including mobile devices and video platforms. Basic math skills. Ability to read, write, speak, and understand English. Prioritize, organize, manage multiple tasks and handle change effectively. Strong performance in a fast-paced team environment. Effective communication with employees and customers in person, on the phone and in writing. Highly effective interpersonal skills for building partnerships across the organization. Self-motivated, competitive spirit with a desire to exceed sales goals. Positive and professional demeanor, strong attention to detail and problem-solving skills.

Benefits

Your Schedule
Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.
Your Earnings Elevated
Earn more, faster. Our total compensation package creates opportunities for significant earnings, cash incentives during your ramp-up period, and uncapped commissions.
Rewards
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Pay

Base pay: $18.00/hour
Commission: Potential to earn up to $22.50/hour through commission and incentives.
Additional Earnings: Commission earnings target starting at $10,296.

Schedule

This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Application Instructions

We do not accept applications for this position. Please contact us directly for more information.

Contact Information

To apply for this position, please visit our careers website or contact us directly at [Contact Information].