Retail Sales & Service Advisor

Bountiful, UT $17/hr The Retail Sales & Service Advisor is responsible for delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop. This customer-facing role focuses on sales, service intake, product education, and operational support while serving as the first point of contact for customers. This role sets the tone for the customer experience from greeting through checkout and serves as the store’s front-of-house selling specialist. This position does not perform device repairs but plays a critical role in customer engagement, sales growth, and operational flow. Key Responsibilities Customer Experience & Service Greet customers and provide a welcoming, professional in-store experienceAnswer incoming calls and assist customers with service inquiries, pricing, and product informationManage customer check-in and check-out processes accurately and efficientlyEducate customers on products, services, warranties, and available solutionsSupport customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidenceBuild customer loyalty through consistent, high-quality interactions across every visit Sales & Revenue Generation Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offeringsDrive attachment and protection plan attach rates as a core sales performance metricIdentify customer needs and recommend appropriate products and solutionsMaintain and merchandise accessory wall displays and retail presentation standardsGenerate and follow up on customer leads and sales opportunitiesMeet or exceed individual sales and performance goals Operational Support Assist with daily front-of-house operational tasks including cleaning and store organizationMaintain accurate customer records and transaction documentationSupport inventory awareness and retail readiness standardsCollaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor Qualifications Required Previous customer service or retail sales experience preferredStrong communication and interpersonal skillsComfortable working in a fast-paced, sales-driven environmentAbility to multitask and manage customer interactions professionallyBasic technical aptitude and willingness to learn product offeringsFlexible availability including evenings, weekends, and holidays as needed Preferred Experience in wireless, electronics, retail, or service-based environmentsProven track record in sales or customer engagement rolesExperience handling customer transactions and point-of-sale systems Compensation Structure Hourly position with performance-based incentive opportunitiesIndividual performance metrics tied to sales and customer experience outcomes Core Competencies Customer Service ExcellenceSales & UpsellingCommunication SkillsProduct KnowledgeTeam CollaborationAttention to DetailRetail Operations SupportProblem Solving Reporting Structure Reports To: Store Manager