Retail Sales Representative

About us

Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Why Join Vyve?

• Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care.
• Pace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options.
• 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions.
• Wellness Rewards - Earn up to $500/year just for completing checkups & screenings.
• Extra Perks - Pet insurance, identity theft protection, legal assistance, and more.
• Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family.
• Growth Opportunities - Leadership development, professional sales training & ongoing learning.
• Uncapped commissions on sales
• Performance Reviews with Merit Increase
• Annual Bonus
• Paid career advancement training
• Monday to Friday schedule!

Provides quality internal and external customer service

• by representing Vyve in a consistently courteous and professional manner
• resolving simple & complex customer issues
• generating and/or maintaining departmental reports as required
• performing all duties of Retail Sales Agent as necessary by:
• initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
• accurately explaining bills and Company policies and procedures concerning prices, billing and service
• determining customer needs and educating customer in order to sell or upgrade services
• accurately documenting all sales/order activity via online database system
• processing customer payments accurately and balancing daily transactions according to established cash management procedures
• collecting delinquent accounts
• demonsrating integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
• issuing, receiving, and maintaining records of customer-premise equipment
• troubleshooting service-related problems with customers; testing customer-premise equipment
• may contact customers regarding company services to include outbound calls regarding bills, promotions, etc.

Perform other duties as assigned

• Ability to travel as needed
• 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.
• Ability to multitask and handle multiple computer applications to assist customers.
• Strong organization and time management skills.
• Excellent interpersonal skills.
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation.

Qualifications

• High School Diploma or GED.
• Bi-lingual (preferred).