Retail Sales Manager (Full Time)
Michaels Stores · Staten Island, NY · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First line: "Store - NYC-STATEN ISLAND-BRICKTOWN, NY" is location. Not a heading.
Then description: "The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution."
That's about the role. So we can have
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First line: "Store - NYC-STATEN ISLAND-BRICKTOWN, NY" is location. Not a heading.
Then description: "The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution."
That's about the role. So we can have About the role
with a paragraph.
Then "Major Activities" list: many bullet-like sentences. Those are responsibilities. So we can have Responsibilities
with - each activity.
Then "Other Duties As Assigned" maybe part of responsibilities but we can include as a bullet.
Then "Minimum Type of Experience Required 3+ years retail leadership experience" => Requirements/Qualifications. Could be
Requirements
with paragraph.
Then "Work Environment" list of physical abilities. Could be Work Environment
but not in allowed headings list? Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment not listed, but we could incorporate into Requirements or maybe Skills? However instructions: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, but we should prefer those headings. It says "include a section ONLY when the posting has real, specific content for it". It doesn't forbid other headings, but suggests using those. Safer to map content to those headings.
We have experience requirement -> Requirements.
Physical abilities could be under Requirements or maybe Skills? They are more like physical demands; could be under Requirements as well.
Then "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." That's also a requirement.
Then "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." That's Pay info. So we can have Pay
with paragraph.
Then description of Michaels company, purpose, etc. That's About the company maybe not needed. Could be part of About the role? Probably not needed. But we could include as About the role? Already have.
Then benefits description: "Michaels offers a range of benefits..." That's Benefits section. So Benefits
with paragraph.
Then EEO etc boilerplate to remove.
Thus we will output sections: About the role, Responsibilities, Requirements, Pay, Benefits.
We should not include Schedule (no info). Skills not explicit.
We need to preserve all substantive information, not invent or summarize away detail. Must keep details.
Let's extract each piece.
About the role paragraph: combine first three sentences? Actually first paragraph: "The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution."
We'll put that as
.
Responsibilities: list each bullet from "Major Activities". Let's list them:
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
- Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
- Oversee Balloons business, birthday party operations, and other in-store programs and events
- Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
- Other Duties As Assigned
We need to keep each as
- .
Now Requirements: include "Minimum Type of Experience Required 3+ years retail leadership experience", "Work Environment" physical abilities list, and "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job."
We could combine into a paragraph or list. Since it's requirements, we can make a
with items.
Let's list:
- 3+ years retail leadership experience
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends and early mornings
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
We could also include "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." under Pay.
Pay section: paragraph: "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws."
But note: It says "Total Base Pay Range For This Position" but no actual range given. It says "This position may be eligible for overtime compensation...". There's no actual pay range. According to rules: never create Pay section unless posting actually states them. It does state something about pay: "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." It doesn't give a range, just mentions eligibility for overtime. Is that considered stating pay? It mentions pay eligibility but not a range. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay (overtime eligibility). So we can include Pay section with that statement.
Benefits section: paragraph: "Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com"
We should keep that.
Now ensure we don't include boilerplate like EEO etc.
Now produce HTML fragment:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Pay
...
Benefits
...
Make sure no extra whitespace? It's fine.
Let's craft the paragraphs exactly as in text.
About the role paragraph: combine exactly three sentences as given.
"The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution."
Now Responsibilities list items exactly as given.
Check each bullet for punctuation.
I'll copy them.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
- Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
- Oversee Balloons business, birthday party operations, and other in-store programs and events
- Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
- Other Duties As Assigned
Note some have missing period at end; we can keep as is.
Now Requirements list:
- 3+ years retail leadership experience
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends and early mornings
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Now Pay paragraph: "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws."
Note there is no period after "Position". We'll keep as is.
Now Benefits paragraph: exactly as given.
"Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page.
Requirements
with paragraph. Then "Work Environment" list of physical abilities. Could beWork Environment
but not in allowed headings list? Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Work Environment not listed, but we could incorporate into Requirements or maybe Skills? However instructions: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, but we should prefer those headings. It says "include a section ONLY when the posting has real, specific content for it". It doesn't forbid other headings, but suggests using those. Safer to map content to those headings.
We have experience requirement -> Requirements.
Physical abilities could be under Requirements or maybe Skills? They are more like physical demands; could be under Requirements as well.
Then "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." That's also a requirement.
Then "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." That's Pay info. So we can have Pay
with paragraph.
Then description of Michaels company, purpose, etc. That's About the company maybe not needed. Could be part of About the role? Probably not needed. But we could include as About the role? Already have.
Then benefits description: "Michaels offers a range of benefits..." That's Benefits section. So Benefits
with paragraph.
Then EEO etc boilerplate to remove.
Thus we will output sections: About the role, Responsibilities, Requirements, Pay, Benefits.
We should not include Schedule (no info). Skills not explicit.
We need to preserve all substantive information, not invent or summarize away detail. Must keep details.
Let's extract each piece.
About the role paragraph: combine first three sentences? Actually first paragraph: "The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution."
We'll put that as
. Responsibilities: list each bullet from "Major Activities". Let's list them: - Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. - Ensure execution of Company policies and standards, holding team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee Balloons business, birthday party operations, and other in-store programs and events - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. - Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. - Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). - Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. - Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. - Other Duties As Assigned We need to keep each as
- with items.
Let's list:
- 3+ years retail leadership experience
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends and early mornings
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
We could also include "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." under Pay.
Pay section: paragraph: "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws."
But note: It says "Total Base Pay Range For This Position" but no actual range given. It says "This position may be eligible for overtime compensation...". There's no actual pay range. According to rules: never create Pay section unless posting actually states them. It does state something about pay: "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." It doesn't give a range, just mentions eligibility for overtime. Is that considered stating pay? It mentions pay eligibility but not a range. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay (overtime eligibility). So we can include Pay section with that statement.
Benefits section: paragraph: "Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com"
We should keep that.
Now ensure we don't include boilerplate like EEO etc.
Now produce HTML fragment:
- ... ...
- ... ...
About the role
...
Responsibilities
Requirements
Pay
...
Benefits
...
Make sure no extra whitespace? It's fine. Let's craft the paragraphs exactly as in text. About the role paragraph: combine exactly three sentences as given. "The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution." Now Responsibilities list items exactly as given. Check each bullet for punctuation. I'll copy them. - Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. - Ensure execution of Company policies and standards, holding team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee Balloons business, birthday party operations, and other in-store programs and events - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. - Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. - Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). - Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. - Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. - Other Duties As Assigned Note some have missing period at end; we can keep as is. Now Requirements list: - 3+ years retail leadership experience - Ability to remain standing for long periods of time - Ability to move throughout the store - Regular bending, lifting, carrying, reaching, and stretching - Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation. - Ability to climb ladders or step stools to stock and retrieve products. - Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment. - Ability to work in a fast-paced environment with frequent customer interactions. - Work hours include nights, weekends and early mornings - Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Now Pay paragraph: "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." Note there is no period after "Position". We'll keep as is. Now Benefits paragraph: exactly as given. "Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page.