Retail Sales Manager (Full Time)

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID. Remove boilerplate. Must preserve all substantive info. Let's parse the posting. Content: - Store - BAY-REDWOOD CITY, CA (location maybe) - The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. - Major Activities (list): - Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. - Ensure execution of Company policies and standards, holding team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee Balloons business, birthday party operations, and other in-store programs and events - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. - Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. - Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). - Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. - Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. - Other Duties As Assigned - Minimum Type of Experience Required: 3+ years retail leadership experience - Work Environment (list of abilities): - Ability to remain standing for long periods of time - Ability to move throughout the store - Regular bending, lifting, carrying, reaching, and stretching - Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation. - Ability to climb ladders or step stools to stock and retrieve products. - Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment. - Ability to work in a fast-paced environment with frequent customer interactions. - Work hours include nights, weekends and early mornings - Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. - Total Base Pay Range For This Position: This position may be eligible for overtime compensation in accordance with state and local laws. (No actual range given; just statement about overtime eligibility.) - At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. - Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com - Michaels is an Equal Opportunity Employer... (EEO boilerplate to remove) We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statements, the "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." maybe that's not boilerplate? It's a requirement but could be considered legal. However it's a substantive requirement? It says must satisfy legal requirements; that's generic. Might be considered boilerplate. The instruction says remove legal boilerplate. So we can drop that line. Also remove the "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." Since no actual range, we should not create Pay section unless posting actually states them. It mentions overtime eligibility but not a range. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state that position may be eligible for overtime compensation. That's some pay info. But does it count as stating Pay? It says "Total Base Pay Range For This Position This position may be eligible for overtime compensation in accordance with state and local laws." There's no actual range. The rule says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since they didn't give a range, but they gave a statement about overtime eligibility. That's still some info about pay. However it's vague. Might be considered not specific enough. Safer to not create Pay section. Schedule: they mention "Work hours include nights, weekends and early mornings". That's schedule info. So we can create a Schedule section with that. Benefits: they describe benefits in detail. So we can create Benefits section. About the role: we have introductory paragraph describing role. Could be About the role. Responsibilities: the Major Activities list. Requirements: Minimum Type of Experience Required (3+ years retail leadership experience). Also maybe Work Environment abilities could be Requirements or Qualifications? Usually physical abilities are under Requirements or Qualifications. We'll treat them as Requirements. Qualifications: maybe not separate; we could combine Requirements and Qualifications? But we need to follow headings only if content exists. We could have Requirements (experience + physical abilities) and maybe Qualifications (none). Better to not create Qualifications if no specific content. Skills: maybe not explicitly listed; we could infer from responsibilities but not explicit. Better not to create Skills if not explicit. Thus sections: About the role, Responsibilities, Requirements, Benefits, Schedule. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. Not include Job ID. We must preserve all substantive information. Ensure we include location? The location "Store - BAY-REDWOOD CITY, CA" maybe part of heading? Not needed as heading; we can include as a short

  maybe. It's location info. Should we keep? It's substantive. We'll include as a

  before sections. Also include the company description paragraph about Michaels purpose etc. That's substantive; could be part of About the role or separate? Could be included in About the role as additional prose. We must not include boilerplate like EEO, legal statements, application instructions, etc. Let's extract substantive paragraphs: - Location: "Store - BAY-REDWOOD CITY, CA" - Role overview: "The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution." - Company description: "At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com." - Benefits paragraph: "Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com" - Schedule: "Work hours include nights, weekends and early mornings" - Experience requirement: "3+ years retail leadership experience" - Work environment abilities list. Now we need to format. We'll output:

  Store - BAY-REDWOOD CITY, CA

  About the role

  The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

  At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

  Responsibilities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
  • Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
  • Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
  • Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
  • Oversee Balloons business, birthday party operations, and other in-store programs and events
  • Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
  • Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
  • Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
  • Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely