Retail Sales Manager

About the role

As the Sales Manager, you support the Store Leadership Team by leading strong Manager on Duty (MOD) shifts and ensuring a stellar guest experience. You oversee daily store operations as needed, train and motivate associates, and drive sales results while representing company values.

Responsibilities

• Drive sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class in-store experience.
• Lead and motivate the team through O’Neill’s core values, holding associates accountable to service standards on the Salesfloor and in the Fitting Room.
• Train and develop associates to maintain outstanding service and a Guest First culture.
• Set clear, attainable goals for Sales Associates and provide real-time coaching and performance feedback.
• Celebrate outstanding performance to drive engagement and motivation.
• Execute and innovate daily visual and operational procedures, including shipment processing, merchandising, and visual standards.
• Ensure Fitting Rooms are always guest-ready and meet O’Neill standards.
• Maintain store safety and Asset Protection standards, adhering to policies and procedures with integrity.

Requirements

• Previous experience leading teams in a retail management role.
• Strong multi-tasking, attention to detail, priority-setting, and time management skills.
• Flexible availability to work during peak guest shopping hours.
• Passion for O’Neill product and retail operations.

Benefits

• 60% off O’Neill product and 30% off outside brands.
• Opportunities to earn additional free merchandise through contests.

Physical Demands

• Ability to read reports, schedules, and point-of-sale screens.
• Effective communication with customers and employees in a retail environment.
• Stand and walk on the sales floor for up to 85% or more of the assigned shift.
• Climb, reach, bend, stoop, and kneel to stock merchandise and access product in the sales floor and stockroom.
• Frequently lift and carry up to 30 pounds and occasionally lift up to 50 pounds with assistance.
• Use hands and fingers to operate a cash register, handle merchandise, and use standard store equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.